Shipping policy

"WOW Beauty Mart" local product delivery method

*Only limited to "WOW Beauty Mart" local products (excluding overseas shopping products) delivery method*
    • If you choose the designated delivery method in the order, it means that you accept and fully agree that the postal or courier company will handle all shipping matters. We will not bear any legal responsibility for the delivery process of the postal or courier company and the standard terms and conditions of the shipment.
    • All "WOW Beauty Mart" local products (Excluding overseas shopping products) For local orders in Hong Kong, we will deliver them by SF Express. Delivery is usually completed within 2-3 days, except for remote areas.
    • *For local products in "WOW Beauty Mart" (Excluding overseas shopping products) Full shopping HKD$800, Can enjoy free shipping by SF Express.
    • *For local products in "WOW Beauty Mart" (Excluding overseas shopping products) Not full in shopping HKD$800, We will deliver by SF Express and charge $45 for shipping.
    • If the order is successfully paid and confirmed by us, we will generally ship the shipment within 2-3 working days and provide the tracking number of the waybill to the customer for enquiry. *(If you use bank transfer or online bank transfer, please provide the deposit slip or deposit screenshot for us to confirm the payment.)
    • Before ordering online, please make sure that the recipient's name, recipient's phone number, and recipient address are correct. If providing incorrect information causes shipment delay or third-party theft, the customer is responsible for it.
    • If you fail to make the payment for more than 3 days, it will be deemed to have given up the purchase without prior notice.
    • If the goods go out or are damaged, there is no refund or exchange.
    • For overseas, China, and Macau orders, shipping and delivery methods or other matters, please check with our customer service department in the following ways.  
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